Tag: user research

  • Discovery Phase – Service Design – The Beginner’s Guide

    What is the discovery phase? The discovery phase of any service design project is one of the most important and one of the most intense. You start understanding the service as it currently exists (if it does) and where you want it to end up. Personas, user journeys and other familiar items from your UX […]

  • User Testing – 5 Tips for conducting your user test

    Humans like to assume a lot of things, but assumptions are the mother of all..ah…I think you know the rest. It’s safe to say that you shouldn’t assume anything in life, especially in the world of technology. If you’re thinking about becoming a UX designer making assumptions is pretty much the worst thing you could […]

  • User Research – The Beginner’s Guide

    Why should I conduct user research? As designers, if we fail to understand how potential users expect to interact with a product, we will fail to create satisfying, productive and enjoyable experiences for them. Carrying out user research will allow you to explore, throughout the design process, what your users’ perceptions, expectations and aspirations might be […]

  • User Interviews – The Beginner’s Guide

    Disclosure: This post contains some links (marked with *) on which a small commission is earned. Read full disclosure policy. Our Beginner’s Guide series is designed to help those who are just starting to learn about user experience, or those who want to brush up on the basics. In this part, we take a look […]

  • Behaviour Change Using Multiple Intelligence Learning

    One of the big challenges with introducing a new feature to a piece of established software is getting users to firstly understand it, and secondly use it. Introducing new functionality often involves introducing new task flows and mental models. I was recently reading Marli Mesibov’s excellent article on Multiple Intelligences and wondered if this thinking […]

  • User Experience as a Multi Channel Customer Journey

    A few years ago, in the “desktop-centric” world of digital design, User Experience Designers focused on the user “visit” to a single digital destination, NOT a multi channel customer journey in which they may encounter several digital touch-points. To be fair to the UX Designers of that era, it probably wasn’t an issue of shortsightedness […]

  • User Experience Hiring Strategy

    Many of you will have seen Jason Mesut’s excellent presentation: “Truth and Dare – Out of the echo chamber into the fire” (http://www.slideshare.net/jasonmesut/truth-and-dare-04). In this post we look at how the points he raises can be used as part of a User Experience hiring strategy. What is seems to me Jason is saying, is that […]