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User Interviews – The Beginner’s Guide
Disclosure: This post contains some links (marked with *) on which a small commission is earned. Read full disclosure policy. Our Beginner’s Guide series is designed to help those who are just starting to learn about user experience, or those who want to brush up on the basics. In this part, we take a look…
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Confirmation Emails – The Forgotten Part Of The User Journey
I was recently buying a printer online from a well known UK retailer. I chose to have the printer delivered to a local store which stated it would be available by 5pm the following day. Shortly after paying I received an email stating the following: Your Pay & Collect order XXXX is on its way…
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Undercover Boss – A Case Study For UX Research
Many of you will be familiar with the ‘Undercover Boss’ series on television. For those who aren’t the basic concept is a CEO puts on a disguise and starts doing some of the jobs within their own company to discover what the issues facing their staff are. The bosses in the show are constantly surprised…
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We Ask – How Much UX Work Should You Include In a Pitch?
As UX professionals we pride ourselves on creating solutions that take into account user feedback. However, in order to win a project sometimes the rules have to be bent. I’ve worked on a lot of pitches in my time, some successful and some not. It is always sits a little uneasily with me when I…
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User Testing On a Budget – You Are Not The User
It’s easy to fall into the trap of thinking you are the user when you are wireframing your screens. In most cases you aren’t so you must use user testing to ratify your design decisions. I was recently working with a client to help them be more user-centred in their design work. On beginning this…
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How do you teach someone user experience?
I was recently involved with helping put together a half day trial training course for those new to UX. Needless to say the first approach that came to mind was to give an introduction to why we do it along with a description of the typical activities UX people might be expected to get involved…
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Google Analytics – The Beginner’s Guide
Our Beginner’s Guide series is designed to help those who are just starting to learn about user experience, or those who want to brush up on the basics. In this part, we take a look at Google Analytics. What is Google Analytics? Google Analytics is a free tool offered by Google which you insert on…
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The Four Mobile Traps – New Usertesting.com Study
Usertesting.com have just published a new report in which they detail the results of user testing sessions of thousands of users on mobile apps and websites. I spoke to Michael Mace, a Mobile Strategist at Usertesting.com to learn a little bit more about the findings. Companies creating mobile apps and websites often underestimate how different the mobile world…
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Interview – Stephen Rapoport on Yourgrind (now Pact Coffee)
We interview Stephen Rapoport from yourgrind.com (now Pactcoffee.com) – the exciting new startup delivering fresh coffee directly to your doorstep. 1. Firstly could you tell us a bit about yourself and yourgrind.com? Sure! I started YourGrind.com as a personal indulgence, following the sale of my last startup last year. I wanted to run a business around…
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Interview – Victor Hsu on Axure RP
We speak with Victor Hsu about Axure RP – the industry standard wireframing and prototyping tool for UX Designers 1. For those that haven’t heard of Axure how would you describe it? Axure is a wireframing and prototyping tool for web sites and applications. Design and business professionals use it to get a solid feel…
