Rachel is currently a Lead Service Designer at Pearson Education who specialises in international research and strategy for learning products and services.

She took an unconventional path to UX 7 years ago. With a computer science background, she was developing technology solutions. A few years later, she decided to follow her passion in design and took the first leap. This took her on a journey of self-learning and finding mentors to guide her as she develops her confidence to transition in UX. Rachel now mentors for She Leads Change, Design Club and UXPA to help the future generation.

Categories: AMA

Chris Mears

Chris is co-founder of UXmentor.me. He has worked with clients such as the UK government, Just Eat & Which? with a focus on service design and transformation.